Return and Refund Policy
Thank you for choosing PustakMart, your trusted destination for second-hand books.
Return Policy
We do not offer general returns. Returns are only accepted in the following cases:
- You received the wrong book (completely different title or author).
- Your order contains a missing item.
- You received a damaged product (torn, unusable, or significantly different from its described condition).
If your issue falls into one of these categories, please contact us within 48 hours of delivery at admin@pustakmart.in. Kindly include:
- Your Order ID
- Photos of the received product(s)
- A brief description of the issue
Requests beyond 48 hours may not be eligible for return or refund.
Note: Book editions may vary based on availability. We do our best to provide the same or a better edition, but exact matches are not always guaranteed in second-hand inventory. Edition differences are not eligible for return or refund.
Refunds
If your return request is approved:
- You may receive a full refund to your original payment method, or
- A replacement will be offered, depending on stock availability.
Refunds are usually processed within 5–7 business days after approval.
Non-Returnable / Non-Refundable Scenarios
We will not accept returns or issue refunds for:
- Change of mind after placing the order.
- Ordering the wrong book by mistake.
- Minor signs of wear, writing, or highlights typical of used books.
- Differences in edition, cover design, or print year unless it was clearly misrepresented.
- Requests made after 48 hours of delivery.
Shipping Returns
If a return is approved, we will provide return instructions. In most cases, return shipping charges will be covered by us for eligible cases.
We recommend using a trackable shipping method to ensure safe delivery of the return.
Need Help?
For any support related to returns or orders, please reach out to us at admin@pustakmart.in.
We’re here to assist you!