PustakMart Policies: Terms, Conditions & Privacy
Introduction
This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our platform. By accessing or using our site, you consent to the terms of this Privacy Policy.
Who We Are
Our website is located at: https://pustakmart.com/
The website is operated by PustakMart.
If you have any privacy-related concerns, you can contact us at: admin@pustakmart.com .
What Personal Data We Collect and Why We Collect It
We collect a variety of personal data to enhance your experience on our website. Below are the types of data we collect and the reasons for collection:
- Identification Information: We collect personal data such as your name, email address, and any other information provided during account registration or when filling out forms.
- Technical Data: We collect information related to your IP address, browser type, and operating system. This helps us ensure the security of our services and improve your user experience.
- Transaction Information: If you make purchases or engage in any form of transaction on our site, we collect data such as billing address, payment information, and order history to process orders and fulfill legal requirements.
- Cookies and Analytics: We use cookies to improve website performance and track analytics. For more information, refer to our cookies policy below.
Cookies
Cookies are small text files that are stored on your device. Our website uses cookies to improve functionality and enhance your experience. The cookies we use include:
- Login Cookies: To manage your login session and remember your login details for future visits. These cookies are stored for up to two weeks.
- Analytics Cookies: To track user behavior on our website. These help us understand how visitors interact with our website and improve its performance.
You can disable cookies in your browser settings if you do not wish to have them stored.
Comments
When visitors leave comments on our site, we collect the data shown in the comments form, including the visitor’s IP address and browser user agent string to help detect spam. An anonymized string created from your email address may also be shared with the Gravatar service to check for existing accounts.
Media
If you upload media to the website, ensure that the media files do not contain any embedded location data (EXIF GPS). Visitors can extract location data from images uploaded to the website.
Contact Forms
When users submit a contact form, we collect the personal data provided, including the IP address and email address. We may retain the form submissions for up to [Insert Retention Period], solely for customer service purposes, and will not use the information for marketing.
How Long We Retain Your Data
We retain your data for as long as necessary for the purposes described in this Privacy Policy, including to fulfill legal obligations, resolve disputes, and enforce agreements.
Who We Share Your Data With
We may share your personal data with trusted third-party service providers, including payment processors, analytics companies, and service providers. These providers will have access to your personal data only as necessary to perform their services.
We also work with spam detection services, such as Akismet, Google reCAPTCHA, and others, to protect our site from malicious activity.
For payments, we use services like ___ and may share your payment data with them for processing.
What Rights You Have Over Your Data
You have the right to request access to the personal data we hold about you, correct inaccuracies, or request its deletion, subject to any legal or contractual obligations we may have.
You can request an exported file of your personal data or ask for its erasure at any time, except for data we are required to retain for legal purposes.
Where Your Data Is Sent
Your personal data may be transferred and stored outside of India. We ensure that any such transfers are conducted in compliance with applicable data protection laws, including implementing necessary safeguards such as model clauses or Privacy Shield agreements.
How We Protect Your Data
We use encryption, secure servers, and other safeguards to protect your personal data. We also educate our staff on data protection best practices to ensure the security of the information we handle.
Data Breach Procedures
In the event of a data breach, we have established protocols to notify affected users within 14 days and take steps to mitigate the impact of the breach.
Third-Party Services and Providers
We may use third-party services for analytics, marketing, or customer support. These third parties may collect information about your interactions with our site. We ensure that all third-party providers comply with data protection standards.
Automated Decision Making
We do not engage in automated decision-making processes that significantly affect you. If we introduce such processes in the future, we will update this policy and inform you accordingly.
Search Activity Logging
We collect and log anonymized search queries made on our website to better understand user preferences and improve our services. This data does not include any personally identifiable information and is used solely for analyzing search behavior, enhancing search accuracy, and optimizing user experience. You can continue using our site with full confidence that your privacy is respected at all times.
Review Requests and Communication
By placing an order on PustakMart, you agree that we may contact you via email, SMS, or other communication channels to request feedback or invite you to leave a review about your order experience. These communications help us improve our services and product offerings. You can opt-out of receiving such invitations at any time by contacting our support team or using the unsubscribe link (if available).
Non-Monetary Book Returns Clause
Books not eligible for monetary compensation — such as magazines, damaged books, outdated syllabus materials, or non-academic content — will not be returned to the sender by default.
However, if the sender explicitly requests their return, it will be processed only after full payment of return courier charges.
PustakMart reserves the right to assess the eligibility of items for donation or sale, and to decline return requests where logistics are not feasible.
Rewards & Points System Clause
PustakMart offers a Points-based Rewards Program to enhance user engagement and encourage participation. Points can be earned through eligible activities such as signing up, referring users, donating books, and making purchases.
Conversion Rate:
- ₹100 spent = 10 points
- 10 points = ₹1 discount
- ₹5 bonus for signing up
- Additional points for successful referrals, donations, or sales (as per current promotional offers)
Points are non-transferable, non-redeemable for cash, and valid only within the PustakMart platform. We reserve the right to change, suspend, or terminate the rewards system or its conversion rates at any time without prior notice.
Users must ensure their account is in good standing to claim and use points.
Contact Information
For any questions or concerns regarding this Privacy Policy or your data, please contact us at Contact Us.